Frequently Asked Questions

SiteAmplify is a comprehensive platform that provides premium website templates, reliable hosting, domain registration, and custom website development services. You can sign up for free, browse our extensive template library, customize your chosen template, and deploy your website with just a few clicks. We handle all the technical aspects so you can focus on your content and business.

Step-by-step guide:
1. Sign up for a free account on our homepage
2. Browse our template library and choose a design you like
3. Customize the template with your content, colors, and branding
4. Choose a hosting plan and register your domain
5. Deploy your website with one click
6. Your website is now live and accessible to the world!

No technical knowledge is required! SiteAmplify is designed for users of all skill levels. Our intuitive drag-and-drop interface, pre-designed templates, and one-click deployment make it easy for anyone to create professional websites. However, if you need custom development, our team can handle that for you.

The free plan includes access to our basic template collection, fundamental customization tools, community support, and the ability to create and preview your website. To publish your website and access premium features, you'll need to upgrade to a paid plan.

We have live support available on our website that you can use to ask our admin any questions. Simply access the live chat feature through your dashboard or contact us directly through the support channels provided on our platform.

Standard Plan Benefits:
• Complete access to Free and Standard templates
• Minor template customization requests (text, image, and fonts changes)
• 10% discount when purchasing any website
• Email and basic support priority over free users
• Special Offer: Pay for 6 months subscription upfront and receive a free one year .com domain!

Premium Plan Benefits:
• Complete access to download every template
• Template customization requests once a month (colors, UI, text, and fonts)
• 30% discount when purchasing websites
• $3 off domain purchases (essentially cost price)
• VIP priority support
• Early access to exclusive premium-only templates with advanced features (login/signup, full backend logic)
• Special Offer: Pay for 3 months Premium subscription upfront and receive a free one year .com domain!

Our Four Hosting Plans:

Standard Domain Pricing:
• .com domains: $15/year
• .net domains: $16/year
• .org domains: $15/year
• .xyz domains: $16/year

Subscription Plan Discounts:
Users get reduced prices depending on their subscription plan. Premium users save $3 per domain, essentially getting domains at cost price!

Domain registration is integrated into our platform. During the website setup process, you can search for available domains, choose your preferred extension (.com, .net, .org, etc.), and register it directly. The domain will be automatically configured with your hosting account.

Yes! You can connect your existing domain to SiteAmplify hosting by updating your domain's nameservers or DNS records. We provide detailed instructions and our support team can help you with the process. The connection typically takes 24-48 hours to fully propagate.

We monitor all websites 24/7 and have automatic failover systems in place. If an issue occurs, our technical team is immediately notified and works to resolve it. We also maintain daily backups, so your website can be quickly restored if needed. Our 99.9% uptime guarantee ensures maximum reliability.

We accept multiple payment methods:
• PayPal (instant processing)
• Credit and debit cards
• Bank transfers
• Manual payment upload (with receipt verification)
All payments are processed securely and your billing information is encrypted.

If you prefer manual payment, you can:
1. Go to the Payment Upload section in your dashboard
2. Select your payment type (tier upgrade, domain, hosting)
3. Choose your plan and enter the payment amount
4. Upload a screenshot or photo of your payment receipt
5. Our team will verify and activate your services within 24 hours

Yes, you can change your plan at any time. Upgrades take effect immediately, while downgrades take effect at the next billing cycle. When upgrading, you'll only pay the prorated difference. When downgrading, the credit will be applied to your next bill.

We offer a 7-day money-back guarantee for all paid plans. If you're not satisfied with our service within the first 7 days, contact our support team for a refund. Refunds for domain registrations follow the registry's policies and may have different terms.

Your complete billing history is available in your dashboard under the "Billing History" section. You can view all transactions and track payment statuses. All invoices are automatically generated.

We offer a wide range of websites you can choose to buy:
• Portfolio websites - Showcase your work professionally
• Landing pages - Convert visitors into customers
• Business websites - Professional corporate presence
• E-commerce websites - From simple stores to enterprise-level platforms
• Blog websites - Personal and professional blogging platforms
• Custom websites - Built from scratch to your specifications

We offer comprehensive custom website development including:
• Custom Design: Unique designs tailored to your brand
• Full Development: Websites built from scratch
• E-commerce Solutions: Online stores with payment integration
• Web Applications: Interactive platforms and tools
• Template Customization: Extensive modifications to existing templates
• API Integration: Third-party service connections
• Database Development: Custom data management solutions

To start a custom project:
1. Sign up and access your dashboard
2. Go to the "Website" section
3. Click "Start New Custom Project"
4. Describe your requirements in detail
5. Our team will review and provide a quote
6. Once approved, we'll begin development
You can track progress and communicate with our team through the project chat.

Development time varies based on project complexity:
• Simple customizations: 3-7 days
• Template modifications: 1-2 weeks
• Custom websites: 2-6 weeks
• Complex applications: 6-12 weeks
We provide detailed timelines during the project planning phase and keep you updated throughout development.

For accurate quotes, please provide:
• Detailed project description and goals
• Target audience and industry
• Desired features and functionality
• Design preferences or examples
• Timeline requirements
• Budget range
• Any existing assets (logos, content, images)
The more details you provide, the more accurate our quote will be.

We offer multiple support channels:
• Live Chat: Available on our website for real-time help
• Support Tickets: Submit detailed issues through the support center
• Email Support: Direct email communication
• Knowledge Base: Comprehensive guides and tutorials
• Community Forum: Connect with other users
Premium users get priority support with faster response times.

Live Chat & Email: 24/7 availability
Phone Support: Monday-Friday, 9 AM - 6 PM EST
Emergency Support: 24/7 for critical issues
Response times vary by plan: Free (48 hours), Standard (24 hours), Premium (4 hours).

Common solutions for slow loading:
• Optimize images (compress and resize)
• Remove unused plugins or widgets
• Clear your browser cache
• Check your internet connection
• Contact support if the issue persists
Our hosting includes CDN and caching to ensure fast loading times globally.

We automatically create daily backups of all websites. You can also:
• Download manual backups from your dashboard
• Schedule additional backup frequencies
• Restore from any backup point
• Export your website data
Backups include all files, databases, and configurations.

Yes, you have full access to your website's files through:
• File manager in your dashboard
• FTP/SFTP access
• Code editor for direct modifications
• Database access for advanced users
• Export functionality for complete ownership
We recommend backing up before making direct code changes.